Return policy

Cooling-down period.

As a consumer you have the possibilities to cancel your order within 14 days without giving a reason. This is called the “cooling-down period”. The 14 day term start upon delivery of your order. The order is definite after this period. These regulations are made to protect your rights as a consumer. We act according the Distance Selling Regulations (wet Kopen op Afstand), following a guideline provided by the European Union.

Returning your purchase.

It is possible to return your purchase. We would kindly advise you to contact us first by emailing info@yarnandcolors.com. By doing so we can cancel your order and give you our “inbound” code. This makes it easier for us to process your return.

If you are returning your purchase please include all original accessories and the original receipt, unused and undamaged in its original packaging. The product is only allowed to have been opened or used to such an extent as was necessary for you to determine whether you want to keep it or not. The product is only allowed to have been opened or used to such an extent as was necessary for you to determine whether you want to keep it or not.

The costs and risk of returning the article are for the consumer. We will refund your order as soon as possible but latest within 14 days.

Patterns.

Have you ordered patterns? Please note that we can’t cancel or refund digital products.