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FAQ

The Yarn and Colors customer service gets loads of different questions each day. Some of these questions are “frequently asked”. We’ve listed the most frequent questions and their answers on this FAQ page. Feel free to contact us if yours remains unanswered. We’ll definitely help you with finding the answer for your personal question(s).

  • Where can I buy Yarn and Colors?

    Yarn and Colors is available through different webshops and yarn dealers. Take a look at our Store Locator to see whether Yarn and Colors is available at your favorite yarn shop.

  • Where is my order?

    When we send your package you will receive an order confirmation, a confirmation of shipment and a Track and Trace code. If you have not received these emails, or if there are other uncertainties, we are happy to help you via info@yarnandcolors.com.

  • When will you ship my order?

    We aim to send your order to you within 24 hours on working days (Monday to Friday between 9:00 am and 5:00 pm). The delivery time differs per country. See everything about shipping and delivery times here. * Unfortunately, due to the COVID-19 situation, it may take longer for your order to be processed. This can be delayed by a maximum of 5 working days.

  • How can I become a dealer of Yarn and Colors?

    Good to hear you are interested in Yarn and Colors. Voor de groothandel van Yarn and Colors verwijzen we je graag naar Yarn Crafts Wholesale. For the wholesale of Yarn and Colors, we would like to refer you to Yarn Crafts Wholesale. You can request an account there by leaving your company details. We will then contact you as soon as possible.

  • Can I buy Yarn and Colors at wholesale prices for my workshops or for producing my handmade items?

    For the wholesale of Yarn and Colors, we would like to refer you to Yarn Crafts Wholesale. You can request an account there by leaving your company details. We will then contact you as soon as possible.

  • Can I collab with Yarn and Colors?

    We work with designers all over the world. Feel free to contact us by phone or send an email to marketing@yarnandcolors.com. Then we can look together at the possibilities and ways that there are to work together.

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